Confirm

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change cancel your order; however, we will do our best to support your request.

Processing

It usually takes 1-4 business days for your order (while some items may need 6-9 business days). We will send you an email if the processing time takes longer than expected.

Shipping

We offer free shipping by Flat rate shipping. For express shipping, please choose the shipping method at check-out page.

Shipping To United States, United Kingdom, Austria, Belgium, Czechia, Denmark, France, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, Spain, Sweden

Delivery

You can track it in the user account on Olywi. We will also e-mail you if there is an unsuccessful delivery. 

Important Notice

1. Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping China Post times have been affected.

2. Processing time: To guarantee the quality of our products, Olywi.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products carefully package your items to ensure they arrive in excellent condition.

Customs Tax Duty

Normally customers will not be charged with any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay the tariff. If there are any duties fees due to customs inspections any other fees you were charged, please keep the receipt of the payment contact our customer service.

APO/FPO/DPO Shipping

We apologize that military addresses (APO, FPO, DPO) cannot be delivered. For the US territories, please leave a message when you are placing the order.

We don’t deliver to below countries, Jersey, Guernsey Isle of Man.

If you still not sure about your address availability, please contact our customer service.

Return & Refund Policy

You have 30 days to decide if an item is right for you. If not, you can certainly come to us within 30 days of receipt.

Flash sale products, Jewelry are not covered by warranty.

Returns must be received in new condition; unused, unworn, unwashed. Items returned with obvious use, makeup, deodorant, perfume,similar product stains will be subject to refusal.

Any address on the parcel is not approved return address, we don’t accept the returned package without authorized return address from customer service.

We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.

Please return through your local post office to avoid tax.

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